Shipping policy

For ensure our lovely customers have a nice and warm shopping experience at our store, please read the Shipping Policy terms as below,

We offer FREE SHIPPING for all domestic purchases. Domestic orders are processed in anywhere between 2 to 4 days. Shipping times can vary depending on whether it is to an urban or rural location. Usually order ship within 10-15 days after processing. Orders are shipped on weekdays.

Shipments may be delayed due to a high number of requests, especially around the holidays or other worldwide irresistible force event. We will be in contact with you in case your order is going to be delayed, via the email or phone number you provide us. We also offer overnight delivery for specific areas. We also offer fastest shipping 5-7 days options with additional cost.

Once your order has been shipped, you will receive a confirmation email and a tracking number. Please allow up to 24-48 hours for the tracking number to be activated. If your package is lost or damaged during shipping, you may contact us to discuss a refund or other solutions.

Please Note: 
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product. 
We currently ship to the areas as follow:
Japan, Philippines, Maldives, Malaysia, New Zealand, Australia, Mauritius, Turkey, Austria, Germany, Italy, Norway, Finland, United Kingdom, Netherlands, Spain, Canada, United States, Sri Lanka, Thailand, Lebanon

Questions about the Terms of Shipping should be sent to us at email: info@yocausal.com